Palike’s snail pace response lets down its app users

The BBMPs tech-based solution to resolve civic issues, Fix My Street app has been flooded with complaints ever since its launch.

However, the dormant behaviour of the Palike in resolving the issues has left many complainants in a lurch.

Since three months after the inception of the app, as many as 12,649 complaints have been registered through it by people across the city. However, the civic body has been able to resolve only 6,005.

During the launch of the app, BBMP Commissioner N Manjunath Prasad had said the app would help in finding timely solutions to civic issues.

“One day will be allotted to resolve problems related to garbage and removing black spots, two days for issues related to street lights and one week in case of fixing potholes,” he had said.

However, the officers are not sticking to the set time, complain many.

Though it was the time-bound solutions that attracted more than 10,000 citizens to download the app, the snails pace at which the BBMP has been responding to these complaints has left them disappointed.

David Jose, one of the users of the app said: “I had lodged a complaint. But they updated the status on the app page as resolved after 10 days without even doing anything.”

Mahesh Chandra, another user, complained: “It is just an app and no one is taking action based on the complaint. I had raised three complaints about dangerous potholes. But none of the officers has taken action even after 2-3 weeks and the status of the complaint shows that it is still in received stage.”

Out of 12,649 complaints that have been registered through the app, the BBMP has been able to resolve 6,005 complaints, and only 98 complaints have been closed. Most numbers of complaints are related to the engineering section, which includes fixing potholes and road-related work.

As many as 5,937 complaints have been registered in the engineering section, out of which only 1,879 are resolved.

Another major issue which gets the most number of complaints is solid waste management. In this section, out of 2,780 complaints, only 1,675 have been resolved until now.

The electrical section has received 3,201 complaints, of which it has resolved 2,411 complaints.

Mayor R Sampath Raj said, “This is one of the platforms by the BBMP to find a quick solution to problems that have been raised. Earlier, the problems, which took more than 6-7 months to get solved, are now being resolved in a matter of weeks.”

He also said a lot of people complain about issues which are not related to the BBMP.

These are being directed to other civic agencies such as the Bangalore Water Supply and Sewerage Board (BWSSB) and also the Bangalore Electricity Supply Company (BESCoM). This is one of the reasons as to why the complaints remain unresolved app page, he added.

The BBMP’s tech-based solution to resolve civic issues, ‘Fix My Street’ app has been flooded with complaints ever since it’s launch.

However, the dormant behaviour of the Palike in resolving the issues has left many complainants in a lurch.

Since three months after the inception of the app, as many as 12,649 complaints have been registered through it by people across the city. However, the civic body has been able to resolve only 6,005.

During the launch of the app, BBMP Commissioner N Manjunath Prasad had said the app would help in finding timely solutions to civic issues.

“One day will be allotted to resolve problems related to garbage and removing black spots, two days for issues related to street lights and one week in case of fixing potholes,” he had said.

However, the officers are not sticking to the set time, complain many.

Though it was the time-bound solutions that attracted more than 10,000 citizens to download the app, the snail’s pace at which the BBMP has been responding to these complaints has left them disappointed.

David Jose, one of the users of the app said: “I had lodged a complaint. But they updated the status on the app page as resolved after 10 days without even doing anything.”

Mahesh Chandra, another user, complained: “It is just an app and no one is taking action based on the complaint. I had raised three complaints about dangerous potholes. But none of the officers has taken action even after 2-3 weeks and the status of the complaint shows that it is still in ‘received’ stage.”

Out of 12,649 complaints that have been registered through the app, the BBMP has been able to resolve 6,005 complaints, and only 98 complaints have been closed. Most numbers of complaints are related to the engineering section, which includes fixing potholes and road-related work.

As many as 5,937 complaints have been registered in the engineering section, out of which only 1,879 are resolved.

Another major issue which gets the most number of complaints is solid waste management. In this section, out of 2,780 complaints, only 1,675 have been resolved until now.

The electrical section has received 3,201 complaints, of which it has resolved 2,411 complaints.

Mayor R Sampath Raj said, “This is one of the platforms by the BBMP to find a quick solution to problems that have been raised. Earlier, the problems, which took more than 6-7 months to get solved, are now being resolved in a matter of weeks.”

He also said a lot of people complain about issues which are not related to the BBMP.

These are being directed to other civic agencies such as the Bangalore Water Supply and Sewerage Board (BWSSB) and also the Bangalore Electricity Supply Company (BESCoM). This is one of the reasons as to why the complaints remain unresolved app page, he added.

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